Privacy Policy

Effective October 28, 2026

AlwaysOn (“AlwaysOn,” “we,” “us,” or “our”) provides internet service in Bannock County, Idaho, and operates the website at alwaysonnet.com. This policy explains what information we collect, how we use it, and the choices you have.

Our office is at 285 N 4th Ave, Pocatello, ID 83201. You can reach us at 208-232-6902 or alwaysonidaho@gmail.com.

Information you give us

We collect information you choose to send us, including when you call, email, fill out a service application, or use a form on this website. That may include:

Your name, phone number, and email address
Your service address and whether we can connect that location
Details you include in a message, application, or support request
Account information if you are a customer and contact us about your service

Information collected automatically

When you visit this website, we and our analytics tools may collect:

Your IP address, browser type, device type, and operating system
Pages you view, links you click, and the site that referred you
The date and time of your visit and general location derived from your IP address

We use Google Tag Manager for this measurement. Google may set cookies or similar identifiers. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.

Advertising

We advertise AlwaysOn service on Google (including Google Search and YouTube) and on Facebook and Instagram. When you click one of our ads or visit this website, these companies may use cookies, pixels or similar tools to tell us that a visit or call came from an ad, to measure how our ads perform, and to show our ads to people who have visited our site.

You can limit ad tracking at any time:

- Google: adssettings.google.com.

- Facebook and Instagram: facebook.com/adpreferences

- Many other ad companies: optout.aboutads.info

You can also block or delete cookies in your browser.

Cookies

Cookies are small text files stored on your device. We use them to run the site, remember basic preferences, and understand how the site is used. You can block or delete cookies in your browser. Some parts of the site may not work as well if you do.

Customer and network information

If you buy AlwaysOn internet service, we keep the account and service information needed to install, provide, repair, and bill for that service. That can include your service address, the plan you subscribe to, equipment on your account, and records of support calls. We use this information to operate the service. We do not sell your browsing history or other personal information.

How we use information

To answer questions and process service applications
To install, maintain, and support your internet service
To bill for service and manage your account
To tell you about an appointment, an outage, or a change that affects your service
To measure and improve our website
To protect our network, our customers, and our business, and to meet legal duties

Who we share information with

We do not sell your personal information. We share it only in these cases:

Service providers that host forms, maps, analytics, or our customer portal, and only so they can do that work for us. Forms on this site may be handled by Jotform. The map on our contact information is provided by Google Maps. Account login is handled at portal-1.alwaysonnet.com.
Professional advisers such as an accountant or attorney, when needed.
Legal requests if we must disclose information to comply with law, a court order, or a lawful request, or to protect the rights and safety of AlwaysOn, our customers, or others.
A business transfer if we merge, sell, or reorganize the business, in which case customer and site information may transfer with it.

How long we keep it

We keep information for as long as we need it to provide service, keep required business and billing records, resolve disputes, and meet legal obligations. We delete or de-identify information when we no longer need it.

Security

We use reasonable administrative and technical safeguards to protect the information we hold. No website or email system is perfectly secure, so please do not send sensitive payment card numbers by email.

Children

This website is meant for adults who are looking for internet service. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Your choices

You may ask us what contact information we have about you, ask us to correct it, or ask us to delete it, subject to records we must keep for billing, taxes, or legal reasons. Email alwaysonidaho@gmail.com or call 208-232-6902. You can also stop marketing emails by telling us, and you can control cookies in your browser.

Links to other sites

Our site links to the customer portal and other third-party sites. Those sites have their own privacy policies. This policy covers alwaysonnet.com and the AlwaysOn service only.

Changes

We may update this policy from time to time. The effective date at the top will change when we do. The new policy applies when we post it on this page.

Contact us

AlwaysOn
285 N 4th Ave
Pocatello, ID 83201
208-232-6902
alwaysonidaho@gmail.com