AlwaysON is committed to providing the best service possible. We have several options available for support with your Wireless account, E-mail, Web Hosting or other service.
Call our Staff at: 208-232-6902 or 208-904-0338
Current Customers can also use the Customer Portal to Submit a question or trouble ticket. From the Portal you can also check billing and add services.
Customer Portal Log in Here
Please have the following information ready when you call, e-mail or create a support ticket.
Customer Account Number
Call back phone number.
Detailed description of the problem.
Self Help and Troubleshooting
Your AkwaysON connection should never go down under normal circumstances. If you experience a power outage it should just come back on by itself a few minutes after power is restored.
Always try to check cabling and power before calling or submitting a ticket.t
Slow internet at times in parts of the house?: Check your wireless router to see if it may be just not reaching all areas as expected. Maybe consider moving the router to a more central location.
If the above efforts to solve your issue fail, give us a call, we’ll be glad to help.